CRM (Customer Care Management)

We implemented a standard ERP system for several ecommerce organization and attempted to implement standard processes while also customising the standard system to meet the needs of the customers. After extensive research, we created our own product that includes all e-commerce order fulfilment requirements for various types of ecommerce. It includes everything from order receipt from your ecommerce portal to order delivery to clients, both with and without the integration of your (any) ERP system. It increases warehouse productivity while decreasing customer licence costs by improving process flow, speed, traceability, and accuracy

CRM has the following features:

Dynamics Order Searching based on different filter (eg. Order No, Date, E-mail, Phone No, Amount, customer city, Order status and many more)
Order Confirmation rule setup (where you can set different business logic, eg Customer category, country, Order amount, Payment Type and customer history)
365 of order view ,Order Tracking, Dynamics Order & Item level Status
You can do different CRM advance operation like
Place New Order & Edit existing Order
Order Hold SKU & Order level Cancellation
Return & Exchange Order Address Management
Refund customer money with online , offline and wallet system
Ticketing System
Where you can Create ticket, track, assign ticket, perform operation and close ticket.
Product Not available (PNA ) & Last item QC Fail Management
Customer Communication (Auto SMS, Email with dynamic template and service provider)
Customer Compensation , Wallet & Refund management
Price Management
Charges Management (COD, Shipping, Gift, Installation, Wrapping)
Customer Profiling
Customer Order History
Dynamic Customer Categorization (Gold, Silver ,VI P, Normal, Blocked)
Exchange and cancellation analysis Customer wallet amount management
Dynamic reporting
Agent performance
Customer performance
Payment gateway performance
SKU (top & bottom sale performance )

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