Support

 Navision Support from Clients First includes setup, integration, custom programming, development, report writing, data file analysis, database repair, error message resolution, training and procedural consultation.  Whether you need onsite or remote support, we can be there for you Some companies prefer a ‘pay as you go’ hourly rate whereas others prefer a fixed annual contract cost with no surprises.

Navision Support for an ERP solution requires both technical and practical business experience.  Performing a Navision upgrade also requires an understanding of past modifications and customizations to ensure that they are still needed relative to current business needs and what functionality may have been written that is now standard in the new version you are upgrading to.

Our Support Services

We have regular help desk hours for 12 hours per day. For mission critical situations, we have 24 hours per day, 7 days per week, 365 days per year emergency support available since we know problems don’t always cooperate with the work calendar.

For ‘pay as you go’ we sell prepaid support hours which can be used for virtually any type of Navision services.  Our annual fixed fee contracts typically cover day to day questions and problems that might arise with your system.  New capabilities and functionality such as the creation of new reports or data integrations will be quoted as a separate project form support.

We also offer incident based support sold in increments of five. With incident support, each unique new problem or question that we solve is considered an incident, regardless of how much time it takes us to help you with that particular problem.

We usually recommend the annual fixed fee contract to the majority of our Navision support clients. This allows your staff to call us without concerns of being charged for each individual call or looking ‘at the clock’ hoping to minimize fees. By paying a single annual price, you can call as much as you need to support your Microsoft Dynamics NAV solution and know you are staying within a budget.