The concept of Application Operations was pioneered in 2007 and over a period of time the model has been able to successfully meet the business challenges which includes scalability, agility, proactivity, accountability, faster resolution to incidents/problems, cost control and standardization among many others. With Application Operations framework; the team acts as a bridge between the application and infrastructure worlds to provide an end to end integrated, agile and proactive view and through its models, implementation methodology and processes address the various IT & business challenges highlighted above.
With Application Operations the customers can expect the following benefits:
·Clear demarcation between what is engineering versus what is operations
·Improvement in ownership and accountability of issues by about 90-95%
·Improvement in resolution rates by about 80-90%
·Operations becoming proactive & Agile rather than Reactive
·Levels of Automation being increased significantly